Please note, we are closed April 17 to April 28, 2008 for the holidays and will not be able to respond to emails or update orders. You can reach us through our affiliate store during periods of high volume email by CLICKING HERE . Please resend if you do not get a response in 72 hours ( it's possible we have lost your email to spam) and do not forget to put your order number in the subject line so we can find you. PLEASE note, we are having increased problems because of spam. For a speedier response, please use our help desk by using the HELP button. Our average response time with the help desk is less than 24 hours outside of holiday periods and during business days.

>If you have questions regarding this site or a particular order, please send us mail addressed to:
PawstoGo c/o Sophistication Alley Ltd.
3219 EAST CAMELBACK ROAD; #824 PHOENIX, AZ 85018

Please note, returns sent without an RMA are automatically returned to sender. To return an item you need to obtain an RMA and you may do so if you CLICK HERE . Please include your order number in the subject header if you are requesting an RMA (Return Merchandise Authorization Number).

We regret, we are not available all major national and religious holidays or Saturdays to respond to your queries, but we will make every effort to respond after these times.

We encourage you to contact us before making your purchase if you have any questions. To contact us by email replying to your order confirmation or using the HELP desk. Please note that during periods of high volume, it can take a couple of days to get back to you. Don't hesitate to write again if your need is urgent. Our customer service hours by phone are limited. They are generally 10:00am to 2:30pm Sunday-Thursday. 602-522-8300 Please note that our live customer service is for phone orders only. If you have a question about your order, please log in to check the status, email us or visit the help desk (below) for additional information or to provide additional information about your order.

If you do not hear from us, please follow up by email. Sometimes emails bounce, as with AOL, or phone messages are not clear. We would really like to hear from you! So use the HELP button below if you are having trouble contacting us or simply reply to the address from your order confirmation.