Returns Policy

We issue store credit for all return items, shipping excluded, unless there is a manufacturer defect or error in the type of item shipped. Store credit is valid for three months after receiving RMA number. Please email by using the contact page on the website. Please put in the subject line RMA Request followed by the order number to prevent any delays. *IMPORTANT you must mail your return within 30 Calendar days from receiving, or your return will not be excepted. It is important that you have received a RMA number before mailing in the return or it could invalidated the return. For your own protection, we suggest you receive a tracking number when mailing in your return. You should contact your carrier if the item was damaged in shipping. We recommend that you purchase Insurance or Signature Confirmation for secure delivery. Do not sign for an item if it is damaged so that you do not eliminate the opportunity for recovery. We do not provide refunds/store credit, for items damaged during shipping. All items shipped via UPS are automatically insured (most carriers, beds and larger items. These are options not automatically included in our shipping and handling charge for smaller items or those shipped using US Mail. Please email us prior to ordering if you wish to purchase insurance. Please let us know if we can help in any way during the return process, and we will be happy to assist you.

Cancellation Policy:

You may cancel your order up to 24 hours after placing your order by accessing your online account. All email requests for cancellation must be confirmed by our store. Please note, there is no cancellation without confirmation. By all means, contact us at 480-290-1363 if you don’t think your email has been received. Our grace period for cancellations is within 24 hours of your order.
After 24 hours, there is a $5 cancellation fee (and $10 for orders over $100). Please note, there is no guarantee that orders can be cancelled after 24 hours if the item has already shipped or is logged as completed. Some items are sent to processing immediately. In such cases, no cancellations are permitted if you have been issued a tracking number or a shipping notice even if you email within 24 hours. Those orders are processed as returns. All unconfirmed requests for cancellation must be processed as returns with the associated restocking fee and deduction of the small order processing fee, as applied. Please note we cannot modify an order once processing has commenced which his generally after 24 hours of your order placement. There are no cancellations granted for special order, personalized or customized items.

Small Order Processing Fee:
There is no minimum order requirement in our store, however, in order to maintain our low prices, there is a $5 processing fee for orders under $50. Our processing fee is in addition to the shipping and handling charge for each order. This requirement applies to all coupon or discount purchases except for customers using return store credit coupons and return exchanges. (In this case, the processing fee is deleted during checkout).

We have several payment options available in our checkout process which includes PayPal (confirmed addresses only), Credit or Debit Card. Please see item description or contact us for details. We will gladly combine shipping on multiple purchases if possible. Please contact us when placing multiple orders to see if we have shipped your previous orders, so that we can determine whether or not we can accommodate your request.

We generally ship items using USPS Priority Mail or UPS Ground Service.
We try to ship all items within one week of payment. However, due to the large variety of items we offer, and the many small specialty vendors that we use, our orders can sometimes take 2-4 weeks to process. If you have a special need for a product to arrive by a certain date, please include that information in your order notes.
We are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
Our shipping policy is 2-4 weeks. This is never our goal, and most items ship within the first week. However, we carry so many products for a one-stop shopping experience that we cannot guarantee everything to be in stock at all times. Thank you, and we appreciate your business. Please email us anytime for an update on your order.